What does delivery service cost?

It’s free with a minimum order of $50 (before tax) and the delivery address is in an approved zip code.

*There is a $5 delivery fee for orders not meeting the $50 minimum.


Can you special order items for delivery?

We carry a variety of brands in our store but realize there are many other items that just won't fit in our space. Please message us if you'd like to see if we can get a certain product for you. There is a good possibility we can get it in for you.


What is automatic delivery?


With automatic delivery you never have to worry about running out of food or treats. We do all the remembering. M+M will contact you a few days before your delivery as a reminder and opportunity to change your order if need be. We also offer a 5% discount on most brands when you schedule automatic delivery.


Do I need to be home to accept delivery?


No, you do not need to be home to accept delivery. We will leave your order by the front door in an inconspicuous location out of the elements, unless you instruct us otherwise.


What is your order deadline?


Orders can be placed any time.  We deliver on Mondays, Wednesdays and Fridays. Orders placed before 2 pm on Monday, Wednesday and Friday will be delivered that day. Orders placed after 2 pm are usually delivered the next delivery day.  We will send you an email when your order is out for delivery. We will deliver as early as 7 am and as late as 8 pm.  We also offer In Store Pickup.  You can place your order online and we'll text you when it's ready - usually in less than an hour!  Orders can be picked up any time the store is open.


What is your return policy?


All returns must be brought into one of our stores to be processed.  We will gladly give you a refund if you are not satisfied with your purchase, within 60 days, if accompanied by a receipt. Store credit for the current price will be issued for any return without a receipt, or after 60 days. Toys, collars, leashes, apparel, harnesses, beds, crates, and cat trees must be in new and unused condition, with original packaging. Gift cards are non-refundable.


Who do I contact with questions about my order?


Please email us at orders@muttsandmeows.com.


What if I don’t see my preferred food/treats/supplements?


Please shoot us an email at info@muttsandmeows.com. We will let you know if it's something we can carry for you.


What are your business hours?


The Mt Juliet location is open 10 am until 7 pm Monday through Friday and 10 am to 5 pm Saturdays and Sundays.  The East Nashville location is still temporarily closed. We are closed major holidays. 


Do you ship orders?


Please contact us at info@muttsandmeows.com if you wish to place an order to be shipped. We will add the shipping charges to your order. We can ship most orders via UPS or U.S. Postal Mail. We will always use ground shipping but you can elect to switch it to expedited shipping. We are currently working on accepting orders to be shipped.  Please continue to check back to see if this option if available.


Zip codes that we deliver to:


37201-37222     37250    37064
37224                 37115      37065
37227-37238     37116     37067
37240-37244    37070     37069
37246                 37122
37249                 37138